Welcome to India Infra Store ("IIIS", "we", "our", or "us").

This Refund Policy explains the terms governing order cancellations, refunds, and our No Return, No Exchange policy for purchases made through the India Infra Store website, mobile application, and related services (collectively, the "Platform").

By placing an order through the Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Cancellation of Orders

Orders may be cancelled only before they have been confirmed and processed by India Infra Store.

Once an order has been confirmed, scheduled for dispatch, dispatched, or delivered, cancellation may not be possible.

Cancellation requests shall be subject to review and acceptance by India Infra Store and shall not be deemed accepted unless expressly confirmed by India Infra Store.

2. Cancellation by India Infra Store

India Infra Store reserves the right to cancel any order before dispatch due to reasons including, but not limited to:

• Stock unavailability.
• Pricing revisions.
• Technical errors.
• Suspected fraud or unauthorised transactions.
• Incorrect customer information.
• Circumstances beyond our reasonable control.

Where an order is cancelled by India Infra Store after payment has been received, the customer shall be entitled to a refund of the eligible amount.

3. Refunds

Eligible refunds shall be processed only where:

• India Infra Store cancels an order after receiving payment.
• Excess payment has been received from the customer.
• A duplicate payment has been received for the same order.
• A refund is otherwise approved by India Infra Store in accordance with this Policy.

Refunds shall not be processed in any other circumstances unless required by applicable law.

4. Refund Method

Approved refunds shall be processed through the original mode of payment wherever reasonably possible.

Where refund through the original payment method is not possible, India Infra Store may process the refund through bank transfer or any other appropriate method.

Customers may be required to provide valid bank account details or other information necessary to facilitate the refund.

5. Refund Timeline

Approved refunds for payments made through online payment methods shall generally be processed within 7 to 10 business days from the date of approval. The actual time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, banking institution, or financial service provider.

Approved refunds for payments made through offline bank transfers shall generally be processed within 1 to 2 business days from the date of approval, subject to successful verification of the customer's bank account details.

Any excess payment received against an order, including but not limited to situations where the amount received exceeds the invoice value (for example, Invoice Amount: ₹100,000; Payment Received: ₹110,000), shall generally be refunded on the next business day after verification by India Infra Store.

6. No Return, No Exchange

Due to the nature of steel and construction materials, India Infra Store follows a strict No Return, No Exchange Policy.

Customers are requested to verify all product specifications, dimensions, quantities, grades, and other requirements before placing an order.

Materials once dispatched or delivered shall not be accepted for return, replacement, or exchange.

7. Non-Refundable Situations

Refunds shall not be issued in situations including, but not limited to:

• Incorrect product selection by the customer.
• Change of mind after order confirmation.
• Incorrect quantity ordered.
• Delay caused by the customer.
• Failure to arrange unloading at the delivery location.
• Minor manufacturing tolerances accepted under industry standards.
• Characteristics specific to Semi Section Pipes / Patti Pipes as described in the Terms & Conditions.
• Any circumstance where the customer has breached the Terms & Conditions of the Platform.

8. Damaged or Incorrect Deliveries

Customers are required to inspect the materials at the time of delivery.

Any visible shortages, damage, or incorrect products must be reported to India Infra Store immediately upon delivery, together with appropriate supporting evidence where requested.

Failure to report such issues promptly may result in India Infra Store being unable to investigate the matter, which may affect the customer's eligibility for any resolution.

9. Changes to this Refund Policy

India Infra Store may revise this Refund Policy from time to time.

The latest version will always be available on the Platform. Continued use of the Platform after any update constitutes acceptance of the revised Refund Policy.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

India Infra Store
Email: support@indiainfrastore.com
Website: www.indiainfrastore.com