Privacy Policy
Welcome to India Infra Store ("IIIS", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how India Infra Store collects, uses, stores, shares, and protects your personal information when you access or use our website, mobile application, and related services (collectively, the "Platform").
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Company Name
- GSTIN (where applicable)
- Billing Address
- Delivery Address
Business Information
- Quotations requested
- Proforma Invoices (PIs)
- Tax Invoices
- Purchase Orders (where applicable)
- GST Certificate
- PAN Card
- Bank Account Details (where required)
- Cancelled Cheque / Bank Verification Documents (where applicable)
- Order history
- Payment status
- Customer preferences
Technical Information
When you use the Platform, we may automatically collect:
- IP Address
- Browser type and version
- Device information
- Operating system
- Cookies and similar technologies
- Login activity
- Date and time of access
Communication Information
We may maintain records of communications exchanged with you through:
- SMS
- Phone calls
- Customer support interactions
2. How We Collect Information
We collect information when you:
- Register an account.
- Submit an enquiry or quotation request.
- Place an order.
- Make a payment.
- Contact our customer support.
- Subscribe to updates.
- Use or browse the Platform.
Certain technical information may be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process enquiries, quotations, and orders.
- Generate Proforma Invoices and Tax Invoices.
- Process payments.
- Arrange delivery of products.
- Communicate order updates and important notifications.
- Provide customer support.
- Improve our products, services, and Platform.
- Detect fraud and prevent misuse of the Platform.
- Comply with legal, taxation, accounting, and regulatory obligations.
4. Sharing of Information
India Infra Store values your privacy.
We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.
Your information may be shared only where necessary with:
- Payment service providers.
- Logistics and transportation partners.
- Technology service providers assisting in operating the Platform.
- Government authorities, regulators, or law enforcement agencies where required by applicable law.
- Professional advisors such as auditors, accountants, or legal consultants where necessary.
All such sharing shall be limited to the extent reasonably required for the relevant purpose.
5. Data Security
India Infra Store implements reasonable technical, administrative, and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, misuse, or destruction.
While India Infra Store takes reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide our services.
- Maintain business records.
- Comply with legal, taxation, accounting, or regulatory obligations.
- Resolve disputes.
- Enforce our legal rights.
When personal information is no longer required for these purposes, it will be securely deleted or anonymised, subject to applicable legal and regulatory requirements.
7. Cookies
The Platform may use cookies and similar technologies to improve functionality, remember user preferences, analyse website usage, and enhance your browsing experience.
You may choose to disable cookies through your browser settings; however, certain features of the Platform may not function properly.
8. Your Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Update your account details.
- Request deletion of your information where legally permissible.
- Withdraw consent where processing is based on consent.
Certain information may continue to be retained where required by law or for legitimate business purposes.
9. Third-Party Services
The Platform may integrate with or contain links to third-party services, including payment gateways or logistics providers.
India Infra Store is not responsible for the privacy practices or content of such third-party services. Users are encouraged to review their respective privacy policies before sharing any personal information.
10. Children's Privacy
The Platform is intended for individuals who are at least 18 years of age.
India Infra Store does not knowingly collect personal information from children.
11. Changes to this Privacy Policy
India Infra Store may update this Privacy Policy from time to time.
The latest version will always be available on the Platform. Continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or the manner in which your information is handled, please contact us:
India Infra Store
📧 support@indiainfrastore.com
🌐 www.indiainfrastore.com